A series of questions that we often are made...
Save your time to choose the right gadget!
The print is included in the price?
On StampeGrafica Plus you'll have the option to select the customization mode suitable for each individual product.
Can I buy Neutral products?
Of course. One of the novelties of the Plus project, strongly desired by our Pro customers, was that of having introduced the opportunity to purchase promotional material neutral to the cost of the factory.
How can I send the file for printing?
Upload it through the form "UPLOAD FILE" while performing the order (On the left-hand column)
Send it to firstname.lastname@example.org remember, however, indicate in the subject your reference. ( e.g. order reference ).
More information on the sending of the file. (formats accepted)
Can I get a print preview?
Certainly. Within 12 to 24 hours from sending the order, our graphic designers will send you a print preview to the email address provided. We would like to clarify that the order will be processed and sent in the production area, and print only after your approval.
The prices include Vat?
No. VAT is calculated within the shopping cart during the purchase procedure.
What are the shipping costs?
Delivery is FREE for orders starting from € 149,00 + vat.
For lower orders the shipping cost is € 12,00 + vat.
However, for orders of very heavy, or the delivery abroad could be added to a transportation fee calculated on the basis of the best market rates.
For bulky orders or shipments complex ( e.g. shipment of a pre-spaced ) will be charged additional costs for shipping. ( calculated within the shopping cart ).
Can I buy a sample?
And' possible to send the request to email@example.com specifying the reference code of the product and the desired color.
StampeGrafica will charge € 12,00 like shipping cost, plus the cost of the product itself.
Attention: for some products it is not possible to send the sample. For technical reasons Stampegrafica does not send custom samples. For the purpose of deliver in the shortest possible time, the delivery, the payment method is always set to "Payment on delivery". The sample will then be paid directly to the Courier. You will receive an invoice inside the package and in digital format via e-mail.
In the case of a subsequent purchase of the requested product, StampeGrafica, upon request, reimburse the shipping cost for sending the sample.
Delivery times for orders vary depending on the category of the product.
Find below all the information: delivery Times products Stampegrafica.
I need products with fast delivery. What can I do?
How do I place an order?
Nothing is more simple. Select product, configure, customize, add to cart, follow the instructions and complete the order.
Remember, our operator will send you a draft graphic within 12 to 24 hours to be approved before the mass production of the material.
If you need any help, also via WhatsApp, click HERE.
I can't find a product that satisfies me. What do I do?
Not all of the products in our catalog are posted on the site. And’ possible to request a custom quote for materials of all kinds. For the request form click HERE.
The dedicated email address is firstname.lastname@example.org
I received dark clothing, custom digital printing, and notice a light halo. What do I do?
The dark clothing, before the digital printing customization direct, needs to be treated with a special primer that will facilitate the fixing of the ink on the fabric. We normally do blow-off lens to allow the complete dissolution of the matte residue, prior to the printing stage. In some cases, when the timing does not allow, we dries fast, in some cases, cause a residue (alone) on the head. The halo will still away after the first wash.
What are the accepted payment methods?
Methods of payment accepted:
Credit card - Paypal - Bank Transfer - cash on delivery
By Bank Transfer:
Payable to PRINTS GRAPHICS
IBAN: IT84 J062 2039 3200 0000 1001 404
Reason for transfer: Enter the number of the order.
Credit card: The paypal system allows you to pay through the cards "Visa, MasterCard, Aura, PostePay, PayPal Prepaid Card, and Discover"
Where can I check the status of my orders?
Log in to your account (username + password) and click on ORDERS.
Orders will be updated each change of state.
What are the techniques used to print on clothing?
Read the Guide on the techniques of printing on Clothing
What are the techniques used for the customization of your gadget?
Discover the techniques of printing with which Stampegrafica customize the various types of Gadgets (Click HERE)
Do I have to print a logo complex on an article? How do I check the feasibility?
You can send us a email with the code in the article of your interest, the quantity required and logo files that you would like to play. We will consult on the type of printing that is most suitable or possible solutions. You can also contact us on WhastApp.
I can't find the answer on this page!
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